Repair Shipping

Please ship repairs to:

STRAIT MUSIC
ATTN: REPAIRS
3201 BEE CAVES RD STE 140
AUSTIN, TX 78746

IMPORTANT!

Please include the following information in your shipping box so we may track your repair and be able to assist you as efficiently as possible. A printable PDF of this form is available HERE.

CONTACT INFO:

• First Name
• Last Name
• Phone Number
• Email
• Street
• City
• State
• Zip

Residential or Business?

REPAIR INFO:

• Brand:
• Model:
• Serial Number:
• What is it?
• Short description of repair problem:
• 
  
  
  
  
  
  
  

WARRANTY:

Proof of purchase is REQUIRED for all warranty claims. Please include a copy of original receipt so we may best help you coordinate your claim.

Is this a Warranty Repair?

RUSH REPAIR:

A $75 Rush Fee will prioritize your repair over non-rush fee repairs in line with all other rush fee repairs at that time. Lead time may be longer depending on parts availability as determined by the manufacturer.

Would you like to Rush your repair for an additional $75?

RETURN SHIPPING:

All repairs must be paid in full before return shipment. Return shipping cost will be provided for approval. All return shipments will require signature upon delivery.

Insured value?

For additional questions, please email contact@straitmusic.com or call us directly at 512.476.6927 and ask to speak with our service department.